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LOCATION: Chennai
POSITIONS: SD - L1 , L2 & WFM Support
1) SD L1 Support & WFM:
EXPERIENCE, CHARACTERISTICS & KEY SELECTION CRITERIA:
Specifications and Required Skills The Analyst is responsible for Creating Tickets Regarding Customer issues providing resolution through Voice & Email/Chat
This will include:
Creating Tickets for various issues reported by the user
Providing Technical resolution through Phone /email/chat
Provide remote resolution using tools, as required
Ensuring that the calls are being responded and resolved within the defined SLAs.
Creating necessary Technical, Process & Procedure documents to keep the knowledge base updated.
Desired Skills and Experience:
Frontline HelpDesk experience
CRM tool knowledge
Experience in working with voice support
Ability to understand and translate technical concepts from a business impact perspective.
ITIL Awareness
NOTE: Minimum 18 Months of work experience is required after completion of graduation.
2) SD L2 Support :
Job Description:
Provide remote resolution front line support for Desktop, Workstations, Laptop and other technologies as required.
Resolve all RS Tickets or Requests to customer satisfaction and within their Service Level agreements.
Required Skills:
Exp: 2-5 Yrs experience in Desktop and laptop related troubleshooting
Candidates with MCSE or CCNA Certifications will be preferred
Graduation from reputed University
Excellent Communication Skills
WALK-IN SCHEDULE : CHENNAI
Contact HR : Ramalingam Ramasubramaniam Subraman DATE: 4 September [Saturday] TIME: 10 AM to 3.00 PM VENUE:
CSC India Pvt. Ltd.
Unit 1-2,Block 2,
SDF Buildings
Tambaram
MEPZ
Chennai − 600 045
Phone:04422628080
NOTE: Candidates who have appeared for an interview in last 6 months are not eligible for this walk in
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